1. Introduction
Edged ("we," "us," or "our") operates the Edged mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.
2. Information We Collect
2.1 Personal Information You Provide
When you create an account, book a service, or apply as a provider, we collect information you provide directly, including:
- Account information: First name, last name, email address, phone number, and password
- Physical addresses: Service addresses including street address, city, state, ZIP code, unit number, and any gate codes or access instructions
- Payment information: Billing details processed securely via Stripe. We do not store full credit card numbers on our servers.
- Photos: Before-and-after job photos uploaded by providers, lawn photos submitted by customers for estimates, and profile photos
- Chat messages: Text content of messages exchanged between customers and providers through the in-app messaging feature
- Service preferences: Lawn size, service type selections, special instructions, pet warnings, and scheduling preferences
2.2 Provider-Specific Information
If you sign up as a service provider, we additionally collect:
- Business information: Business name, public display name, ability tier, and service ZIP codes
- Credentials: License numbers, insurance policy numbers, certifications, and specialized equipment details
- Identity documents: Driver's license image and insurance documentation (for verification purposes)
- Banking information: Bank account and routing numbers for payout processing via Stripe Connect
- Location data: Real-time GPS coordinates when you check in to a job site, used to verify your arrival at the customer's address
- Availability: Your scheduled availability by day of week and time windows
2.3 Referral Information
When you refer a lawn care provider through our referral feature, we collect the referred person's name, phone number, email address, and any message you include with the referral. We use this information solely to contact the referred person about joining our provider network. We do not use referral contact information for marketing purposes beyond the initial outreach.
2.4 Automatically Collected Information
When you access the Service, we may automatically collect:
- Device type, operating system, and browser type
- IP address and general location data
- Usage data such as pages visited and features used
- App interaction data for improving service quality
2.5 Device Permissions
Our app may request the following device permissions:
- Camera: To take before-and-after photos of lawn service jobs and to capture lawn photos for service estimates
- Photo Library: To upload existing photos from your device for job documentation or lawn estimates
- Location (Providers only): To verify your arrival at a job site during check-in, ensuring fair and accurate service delivery for both providers and customers. Location data is collected only when you actively check in — not continuously in the background.
Each permission is requested only when the relevant feature is used. You can revoke these permissions at any time through your device settings, though this may limit certain app features.
3. How We Collect Information
We collect information through the following methods:
- Direct input: Information you type into forms during account creation, service booking, provider applications, and profile updates
- Photo uploads: Images captured via camera or selected from your photo library within the app
- Location services: GPS coordinates obtained through your device's location services when you initiate a check-in (providers only)
- In-app messaging: Text content you send through the chat feature
- Automated collection: Device and usage data collected automatically when you interact with the app
- Third-party services: Payment processing data from Stripe
4. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Facilitate service bookings between customers and providers
- Process payments and provider payouts
- Verify provider arrival at job sites through location check-in
- Generate service estimates based on lawn size and photos
- Enable communication between customers and providers via in-app chat
- Moderate user-generated content for safety and compliance
- Communicate with you about bookings, updates, and service status
- Match service providers with nearby customers
- Improve and personalize the Service
- Enforce our Terms of Service and prevent fraud
- Process support tickets and resolve disputes
- Comply with legal obligations
5. How We Share Your Information
We may share your information with:
- Service Providers and Customers: To facilitate bookings, we share relevant details (such as name, address, service instructions, gate codes, and pet warnings) between customers and providers for the purpose of completing the service.
- Payment Processors (Stripe): Stripe processes all payment information including credit card data and provider bank details. Stripe maintains its own privacy policy and security standards that provide equal or greater protection of user data. We do not store your full credit card number.
- Service Vendors: We may use third-party services for analytics, email delivery, push notifications, and cloud hosting. All third-party vendors are required to protect your data with the same or equal safeguards as described in this policy.
- Legal Compliance: We may disclose information if required by law, court order, or governmental authority.
We do not sell your personal information to third parties. We do not share your data with advertisers or data brokers.
6. User-Generated Content and Moderation
Our Service includes a messaging feature that allows direct communication between customers and providers. Messages may be monitored or filtered for safety purposes, including detecting inappropriate, abusive, or harmful content.
Users can report or block other users directly from the chat interface. All reports are reviewed by our moderation team and addressed promptly. We reserve the right to remove content, restrict messaging privileges, or suspend accounts that violate our Terms of Service.
7. Data Retention and Deletion
We retain your personal information for as long as your account is active or as needed to provide you with our Service. Specifically:
- Account data: Retained while your account is active. Deleted upon account deletion request, subject to legal retention requirements.
- Transaction records: Retained for a minimum of 7 years as required by financial regulations.
- Chat messages: Retained while accounts are active. Deleted when either party deletes their account.
- Job photos: Retained for the duration of the account for dispute resolution and quality assurance.
- Location check-in data: Retained only for the duration needed to verify service completion.
We may also retain certain information as required by law, or for legitimate business purposes such as resolving disputes and enforcing our agreements.
8. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correct: Update or correct your personal information through your account settings or by contacting us
- Delete: Request deletion of your account and personal data using the "Delete Account" option in the app's Profile section, or by contacting us at support@edgedlawns.com
- Revoke consent: Withdraw consent for data processing at any time by contacting us. Note that this may affect our ability to provide the Service.
- Opt out: Unsubscribe from promotional emails by following unsubscribe instructions in those emails
- Disable permissions: Revoke camera, photo library, or location access through your device settings at any time
To exercise any of these rights, contact us at support@edgedlawns.com. We will respond to your request within 30 days.
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information is collected, used, shared, or sold
- The right to delete personal information held by us
- The right to opt-out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your CCPA rights
10. Security
We implement commercially reasonable security measures to protect your information, including encrypted data transmission (SSL/TLS), secure password hashing, and secure payment processing through Stripe. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
11. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page and notify users of material changes through the app or via email. We encourage you to review this page periodically for the latest information.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: